While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
Satisfaction Guarantee
If you are not satisfied with your product/s and would like to discuss your options for returns, contact us at info@salonsolutionspro.com within 15 days of delivery of your purchase.
Products must be returned in the original packaging in new condition, along with a Return Authorization number provided by our Customer Service Staff. Upon receipt and inspection of the product, customers will be refunded the original purchase price.
-20-25% restocking fees apply depending on the product, which will be specified in the "Returns" tab on each product page.
- Customers are responsible for all return shipping costs associated with this satisfaction guarantee. Our customer is responsible for the correct repackaging of the product. We recommend that you use a traceable shipping service and insurance coverage to avoid damage or lost returns. Products damaged or lost in shipping are our customer’s responsibility.
Cancellations
If you would like to cancel an order, please email or call us within 24 hours for a full refund.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@salonsolutionspro.com the day of delivery.
Some products have a one-year manufacturer warranty, which can be found in the product description on the product page.
Salon Solutions Pro will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Other Return Policy Notes
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If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
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Salon Solutions Pro only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.