Each Reception Counter Solutions desk is built to order and for this reason refunds are not excepted.
Cancelations will be accepted up to 72hrs after the order is placed.
If there is major damage to the crate upon arrival please refuse delivery and contact us ASAP at info@salonsolutionspro.com
If there are concealed damages to the product DO NOT install, assemble, or use damaged items without contacting us first. Assembly of damaged parts can cause damage to other parts that or not damaged.
If there is partial damage to a part or multiple parts of the desk we can remake and send new parts that will replace the damaged parts. This will be much faster than returning the entire desk and having us make and ship a completely new desk.
There is an 24-hour window to process a shipping claim from the day the product was delivered. Any damages reported after the 24-hour window will not be eligible for a claim or return. The shipping company will assume that the damage was done after the product was delivered. For the claims process to take place the product must be sent back in its original packaging.
You can refer to our Return Policy page for this information and for return policies on other brands and products.